New portal to address consular grievance launched

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The Union Government today launched an e-portal to address complaints filed by Indian citizens living abroad promptly with a high degree of “accountability”.

The portal ‘Madad’ (Help) was launched in Delhi by External Affairs Minister Sushma Swaraj, who said the online grievance monitoring facility would enhance “accessibility” for people and fix greater “accountability and responsibility” on officials.

“The portal seeks to significantly cut down the time required for grievances to be sent from Delhi to our Missions abroad and to get them to take necessary action,” added Swaraj.
”Madad’ will speed up forwarding and handling of complaints, improve tracking and redressal and escalate unresolved cases.

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